MyEye is not charging

1. Make sure that you have updated to the latest software version.
   • Click here for more information on how to update the software on the OrCam MyEye. 
2. Make sure you are charging the device correctly. 
   • Click here for more details on how to charge the OrCam MyEye. 
3. If the device is still not charging try to isolate the issue:
   1. Try charging the device in a different wall outlet/socket. 
   2. Try replacing the magnetic charger piece that is inserted into the micro USB inlet on the back of the MyEye with one of the spare magnetic charger pieces which came in the box with your MyEye. The magnetic charger piece is designed to fit snugly into the device. If you are finding it challenging to remove, please reach out to support and we will guide you through this process. 
   3. We do recommend you use the OrCam charging cable and OrCam wall charger (the section that plugs into the wall) to charge your OrCam device. However, when trouble shooting to isolate the issue, if you've tried (a) and (b) and the device is still not responding, try these combinations too:
      1. Use the OrCam charging cable with a magnetic charger piece inserted and try another wall charger.
      2. Remove the the magnetic charger piece, try using another charger cable with the OrCam wall charger.
      3. Remove the the magnetic charger piece, try charging with another charger cable and wall charger.
4. If the device is still not charging please contact our support team: