Please note that the "Hey Orcam feature is disabled by default.
- Ensure that you have updated to the latest software version.
- Ensure that there is nothing covering or blocking the microphone.
- Ensure that the device is not in suspended mode (beware that the device may automatically enter suspend mode after 3 minutes of inactivity).
- Ensure that you are saying the vocal commands accurately according to:
- The region the device was purchased in.
- The selected system language language.
- The available voice commands
- Ensure that you aren't speaking too close to or too far away from the device.
- Ensure that you aren't saying the voice commands too soon or too late.
If you are still experiencing issues with the vocal commands please submit a case with our support team.
- You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case/