Vocal Commands on the MyEye are not responding

1. Ensure that you have updated to the latest software version.
   • Click here for more information on how to update the software on the OrCam MyEye. 
2. Ensure that  there is nothing covering or blocking the microphone.
3. Ensure that the device is attached to the glasses and not in the user’s hand.
4. Ensure that  the device is not in suspended mode (beware that the device may automatically enter suspend mode after 3 minutes of inactivity).
5. Ensure that full vocal commands are enabled.
   1. To do this enter the settings menu.
      • For details on how to access the settings menu on the OrCam MyEye click here. 
   2. Once in the settings menu, swipe forwards until you reach General Settings Menu and tap to select.
   3. Swipe forwards until you reach Configure Vocal Commands Settings and tap to select.
   4. Follow the prompts to enable full vocal commands.
6. Ensure that you are saying the vocal commands accurately according to:
   • The region the device was purchased in.
   • The selected system language language.
     • Click here for details on how to change the language on the OrCam MyEye. 
   • The available voice commands
     • Click here for a list of voice commands. 
   • The features available on the device.
7. Ensure that you aren't speaking too close to or too far away from the device.
8. Ensure that you aren't saying the voice commands too soon or too late.