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      The OrCam Read does not turn on

      If the device is still not responding try to isolate the issue:
      1. Try charging the device with another USB-C charger from another device (i.e. a mobile phone), in a different wall outlet.
      2. Ensure that the charger cable and adaptor are connected properly. 

      If the device is still not charging please submit a case to our support team:
        1. You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case

      Notes on Charging indicators:

      •  When the device is off it makes a distinct “beep” when connected to the charger and the device will begin the boot up process.
      • When the device is on it will announce: “charger connected/disconnected”