The OrCam Read Can't Pair With Bluetooth

Note:

OrCam supplies Bluetooth Earphones that connect to the OrCam devices. The OrCam devices can also connect to Bluetooth 4.2 earphones/speakers. However, we recommend testing the connection before purchasing Bluetooth earphones/speakers to use with the OrCam device since every company might use a slightly different device protocol and this could cause issues.

Click here for details on how to connect the OrCam Read to Bluetooth.

If your OrCam device is not connecting to Bluetooth, please follow the steps below:

Confirm that both the OrCam Read and the earphones are charged.
Make sure you are pairing while both devices are in pairing mode.
- To activate Bluetooth pairing mode on your OrCam device you can use the vocal command: “Connect to the Bluetooth audio device” and follow the prompts.
  - Click here for more information on how to use vocal commands on the OrCam Read.
- You can also activate Bluetooth pairing mode through the settings menu:
  1. Click here for more information on how to enter the settings menu on the OrCam Read.
  2. Once in the settings menu, scroll through until you reach: “Connectivity Settings Menu” and press the trigger button to select.
  3. Press the trigger button again to select “Bluetooth Settings Menu”.
  4. Press the trigger button again to select “Connect to Bluetooth Audio Device” and follow the prompts.
- OrCam Earphones automatically enter pairing mode when powered on.
If you cannot pair the device with the OrCam earphones, try pairing the OrCam earphones with another device.
- If the OrCam earphones won’t pair with another device please submit a case with our support team.
  - You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case/
- If the OrCam earphones will connect to another device;
  1. Try to forget all Bluetooth audio devices via the settings menu:
    - - Click here for more information on how to enter the settings menu on the OrCam Read.
  2. Once you have entered the settings menu, scroll through until you reach: “Connectivity Settings Menu” and press the trigger button to select.
  3. Press the trigger button again to select “Bluetooth settings menu’.
  4. Scroll through until you reach: “Forget all Bluetooth Devices” and press the trigger button to select.
  5. Follow the prompts to forget all Bluetooth devices.
  6. Then try pairing again.
If you are not using OrCam Earphones:
1. Confirm that the Bluetooth device supports Bluetooth 4.2.
2. Read the pairing instructions carefully.

If the device is still not connecting to Bluetooth, please submit a case to our support team:

You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case/