MyEye
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      MyEye can't pair with Bluetooth


       

      Note:

      OrCam supplies Bluetooth Earphones that connect to the OrCam devices. The OrCam devices can also connect to Bluetooth 4.2 earphones/speakers. However, we recommend testing the connection before purchasing Bluetooth earphones/speakers to use with the OrCam device since every company might use a slightly different device protocol and this could cause issues.

       

      Click here for details on how to connect the OrCam MyEye to Bluetooth.

      If your OrCam device is not connecting to Bluetooth, please follow the steps below:

      1. Confirm that both the OrCam MyEye and the earphones are charged.
      2. Make sure you are pairing while both devices are in pairing mode.
        1. To activate Bluetooth pairing mode on your OrCam device you can use the vocal command: “Connect to Bluetooth audio device” and follow the prompts.
        2. You can also activate Bluetooth pairing mode through the settings menu:
          1. Click here for more information on how to enter the settings menu on the OrCam MyEye. 
          2. Once in the settings menu, swipe forwards until you reach: “Connectivity Settings Menu” and tap to select.
          3. Tap again to select “Bluetooth Settings Menu”.
          4. Tap again to select “Connect to Bluetooth Audio Device” and follow the prompts.
        3. OrCam Earphones automatically enter pairing mode when powered on.
      3.  If you cannot pair the device with the OrCam earphones, try pairing the OrCam earphones with another device.
        • If the OrCam earphones won’t pair with another device please submit a case with our support team.
          1. You can submit a case to our support team by clicking here: https://www.orcam.com/en/submit-a-case/
        • If the OrCam earphones will connect to another device;
            1. Try to forget all Bluetooth audio devices via the settings menu:
                1. Click here for more information on how to enter the settings menu on the OrCam MyEye. 
            2. Once you have entered the settings menu, swipe forwards until you reach: “Connectivity Settings Menu” and tap to select.
            3. Tap again to select “Bluetooth settings menu’.
            4. Swipe forwards until you reach: “Forget all Bluetooth Devices” and tap to select.
            5. Follow the prompts to forget all Bluetooth devices.
            6. Then try pairing again.
        • If you are not using OrCam Earphones:
          1. Confirm that the Bluetooth device supports Bluetooth 4.2.
          2. Read the pairing instructions carefully.

      If the device is still not connecting to Bluetooth,  please submit a case to our support team: