MyEye is not connecting to WiFi

You can view a tutorial video on how to connect the MyEye to WiFi below, or click here for details on how to connect the MyEye to WiFi. 

If your device still isn't connecting to the WiFi:

• Make sure that:
  • The camera lens is clean and that nothing is covering it or the WiFi QR code.
  • The website is set to the language that matches the system language of the device. I.e. a French device would need the website to be set to the French language.
  • You are connected to a 2.4 Ghz WiFi network and not a 5 Ghz network.
    • If you are unsure if you have a 2.4 Ghz or a 5 Ghz network, please check on the back of your WiFi router. If you are still unsure please contact your internet provider.
  • The device is connected to the charger.
    • The device must also have a minimum of 50% charge.
  • The WiFi network is protected by a password.
    • This is only relevant for versions under 9.10. If your device already has version 9.10 the WiFi network does not need to be password protected.
    • If your network is protected by a password, please ensure that you have entered the network name and password correctly.
  • You are close to the WiFi router to ensure maximum signal strength.
  • The distance between the device and the computer screen is within 16 inches (40 cm), or  within 8 inches (20 cm) for smartphones.
  • The screen brightness is set to maximum.
• Try to connect using a different web browser.
• Try to connect through the mobile app
  • Click here for more details on how to set up the MyEye app. 

• Unplug the router from the electrical outlet and wait a minimum of 20 seconds until the router turns off completely. Then reconnect to the power source and wait until the router boots up - repeat this a minimum 3 times consecutively if necessary.Try resetting the WiFi network’s router

If the device says "Failed to read QR configuration":

• This  means the camera did not read the QR code. Check the above mentioned requirements once more and note the following points.

  • Adjust the angle of your head. Tilt your head slightly downward.

  • Keep your head still.

  • Try using different devices, e.g: desktop, laptop, tablet or smartphone.

  • Try 2-3 times.

 If the device says "Failed to detect network":

• This means the network name or password was not entered correctly .

If the device says “ WiFi connected but can not reach the internet”:

• This means that the signal is too weak to connect to the internet.
  • Try resetting the WiFi network’s router

    • • Unplug the router from the electrical outlet and wait a minimum of 20 seconds until the router turns off completely. Then reconnect to the power source and wait until the router boots up - repeat this a minimum 3 times consecutively if necessary.

• If it is feasible, ask your internet provider to debug your connection.